A refund form can be accessed at https://cancellation.celebritycruises.com/?brand=C&program=cancel for travel agents access Cruisingpower.com/ Brand Programs and News/ Cruise With Confidence. Several of us canceled due to a friend getting cancer. Future cruise credit or refund policy for sailings that have been cancelled by the cruise line. The cruise is still showing in our account on website when we log in. Guests may make arrangements to return home after their quarantine has ended through CareFree Travel AssistanceTM. Any remaining funds on the FCC will continue to be available until the FCC expires or the balance is zero, whichever occurs first. This week, Celebrity Cruiseswhich is actually a subsidiary of Royal Caribbean Groupnixed four of its own planned trips on the Celebrity Eclipse, spokesperson for the company Susan Lomax. I don't believe we will see that in the refund, but we can hope. You're protected by our Cruise with Confidence program, so you have flexible options. I noticed that Celebrity was planning to issue refunds to people on cancelled trips who'd purchased travel insurance through Celebrity. Celebrity's Cruise With Confidence program allows travelers booked by January 31, 2021, to cancel their paid-in-full reservations within any of the below penalty phases, up to 48 hours prior to the scheduled start of their trip. These sailings are not eligible for FCC option. I went ahead and called her to confirm that. Is there a way to figure . I was on hold for over an hour to speak to a representative but . . Will the requirement for anyone over 70 years of age to have a physician form certifying they are fit to travel be a permanent policy even after the virus subsides? 1 0 obj Yes. We clicked on the link for a refund, and yesterday received an email from Celebrity via our travel agent, that the refund has been applied to our credit card. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. For contracted groups, the compensation available under Cruise with Confidence would be offered to the travel partner or direct purchaser who entered into the contract and guests would need to deal with that party directly. The ability to reschedule or Lift & Shift a booking to the following cruise year at existing rates expired on January 31, 2021 and is no longer available within the Cruise With Confidence program. Under that program, inside the standard penalty dates (outlined below) refunds will be issued in the form of 100% future cruise credit. cruise with confidence cancellation & global suspended sailings refund request Thank you.". How are Non-Refundable Deposit bookings impacted by this policy update? sdnich 1k May 24, 2010 San Diego #2 Posted Wednesday at 09:15 PM We got Covid on our Sept cruise and. He answered all my questions and didn't attempt to rush me off the phone. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. How can I start the process for a full refund? All deposits are non-refundable . Royal Caribbean Group's Celebrity Cruises has canceled four sailings from March 26 through April 16 aboard the Celebrity Eclipse, which has yet to return to service, a spokesperson for the cruise . Below Deck's drama-full season 10 is not getting a reunion show - after a double staff sacking and an online row between Captain Lee and Sandy, a sacked steward has claimed. Celebrity cancelled our 3/27/20 cruise on 3/13/20. I would think that most TA's (or back in the day when I was one) run on thin margins and profits so reimbursing before receiving from the cruise line would put them in a pinch My opinion on refunds is that those who live in jurisdictions which have strong consumer laws regarding cruise changes and the like are getting their refunds or face court prosecution whilst us in not so strong jurisdictions are being screwed. https://www.celebritycruises.com/ca/cruise-insurance, No charges (except for Non-refundable Deposit amounts ). Affluent Media Group, a Dotdash Meredith company. Ships' Registry: Malta and Ecuador. I used the form even though I booked through a TA. One was a refundable deposit forAPEX, cancelled way before final payment was due..the other is a 50% cruise fare refund plus fees and tax under the Cruise With Confidence Program. The refund will typically appear on your credit card statement in the next billing cycle. Cruise was 1st April and I contacted X the day after the notice. 39august, March 25, 2020 in Celebrity Cruises. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Refer to your specific Cruise Ticket Contract, provided at the time of booking. What did the Cruise with Confidence program offer? If I choose to keep the Future Cruise Credit and book at a later date, will I also be entitled to the onboard Celebrity Future Cruise promotion? They arrived. If Celebrity should change the embarkation/disembarkation ports, will guests who have booked their air travel through Flights by Celebrity be rerouted at no additional cost? Pricing guarantees: Celebrity's Best Price Guarantee essentially protects both the price you book at and the added offers available for that sailing. Please note this policy does not apply to guests booked on chartered sailings. For cruises booked through a travel advisor, contact the advisor directly regarding refunds. Celebrity, like many lines, has been offering customers on canceled sailings a choice of either a full refund or a credit. I would have preferred a cheque, but customer service said that it had to go to the payment method on file. Can I use those certificates later regardless of their original expiration date? Argo., March 20, 2020 in Celebrity Cruises. We were on board Reflection which departed PE on March 13th. To be eligible for a Cruise with Confidence FCC, your request must be submitted no later than 48 hours prior to the scheduled departure time of your sailing. I'd be delighted to receive credit that I could apply to a future trip. It provides reimbursement if guests are quarantined for coronavirus (COVID-19) while on the trip and unable to return home on the originally scheduled date. 0:43. Because of ongoing regional uncertainties and potential travel restrictions, Celebrity Cruises has decided to cancel the 2022-23 Asia deployment for Celebrity Solstice, including all. Posted March 19, 2014. As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. I made my reservation using Casino Certificates. Multiple FCCs may be applied per guest within the same reservation. Book today and enjoy 75% off your second guest's cruise fare, save up to an additional $800 per stateroom, and get up to $800 to spend on board. In addition, the below regions have additional sailings suspended: ALL SAILINGS MARCH 12, 2020 JUNE 30, 2021*, *Excluding newly deployed sailings on Apex 6/19/21 and 6/26/21, Millennium 6/5/21 6/26/21,Edge 6/26/21, SOLSTICE: 9/26/21 12/19/21, 1/2/22 4/24/22, 2020/21 WINTER SEASON (SOLSTICE & ECLIPSE), ECLIPSE: 9/19/21 & 9/29/21,10/18/21 4/17/22, EQUINOX 5/2/21, 5/14/21, 5/29/21, 6/12/21, 6/26/21, 7/10/217/4/21, 7/11/21, 7/18/21, REFLECTION 7/11/21 7/30/21, 4/16/22 & 4/23/22 (Dry Dock), 8/11/21 10/10/21, ORIGINAL APEX 6/5/21 10/9/21 *Select sail dates will be used again for new sailings, ORIGINAL SILHOUETTE - 6/12/21 8/26/21, 9/4/21 & 9/18/21, INFINITY 7/4/21 7/26/21, 8/2/21 11/21/21, 4/15/22 11/18/22, XPLORATION 7/3/2021 9/11/2021,10/16/2021 12/25/2021, ORIGINAL INFINITY 12/1/21 and NEW 4/2/22, 11/28/22. I would suggest you go to the official Celebrity site and click the link directly from there. Celebrity has extended the expiration date of previously issued FCCs issued as compensation from a suspended sailing or participation in the Cruise With Confidence program. Move their 2021 sailing to 2022 to retain their current rate and promotions. Refer to the FAQ#1 above for full list of sailings cancelled by Celebrity. Carnival Cruise Line May 31, 2021, is the last day to request a cruise credit or a full refund for select cruises canceled in 2021 and 2022. Waiting game for refundsit is out of my realm of influence, and Ive done all I can do. GZ)Q8M FCC may be transferred to another guest in an Individual or Group booking. Yes, your Future Cruise Credit may be used across multiple itineraries if there is a remaining balance after initial use. 30 days or less. :(. , explore Europe in Relaxed Luxury. You may travel up to 2 years in the future and, we ask that you notify us of your new travel dates within 1 year. After receiving my 125% Future Cruise Credit (FCC), can I choose to change to a 100% refund? I was able to select my cruise dates and the application was submitted. If you do not opt-in to receive a Cruise with Confidence FCC, the cancellation policy tied to your reservation at the time of booking will continue to apply. Refunds are issued through 90 days before sailing on longer cruises. FCC, still waiting on refund - They're slammed, I'm sure it will come through - Giving them time - The agents have been incredibly helpful - They're so overworked and exhausted now.. Yes, we will allow a one-time transfer of an FCC from any Celebrity Cruises sailing cancelled due to global suspension or under the Cruise With Confidence program. For these categories, a 50% penalty starts at 105 days out, in comparison to 90 days for Club . and this is for Oct. but left Ashdod alone and added 2 days in Haifa. COVID-19 specific refunds: Celebrity's policy is to issue refunds or future cruise credit, either full or prorated, for guests who test positive, have been in close contact with an infected person, or exhibits symptoms during the 14 days prior to departure or during the cruise, who are denied boarding or disembarked, provided they have adhered to all COVID-related policies as outlined in the Cruise Ticket Contract. A list of exclusions will be provided. The popular Bravo . We talked to Celebrity on Sunday. Taxes and fees are not part of the FCC. If your original booking was cancelled due to participation in the Cruise With Confidence program, and you chose compensation in the form of 100% FCC, which was applied to a new sailing that has been cancelled as part of Global Suspension, you may not choose to receive a refund. Guests with a higher risk of severe illness may wish to consult with their doctor prior to booking or sailing with us. Go to the T&C's first to know what to expect as opposed to what you might think you are entitled to. 6|fcj&Dz0Q3VkK;6g`S?T You must contact your travel advisor or call Celebrity Cruises at 1-800-437-3111 in North America or (316) 554-5961 worldwide at least 48 hours prior to sailing. We canc March 11 for our April cruise. Get expert advice, insider tips and more. We used the link in the email to request refund instead of FCC. If my current sailing has been canceled and had used a previously issued FCC, what will be the amount of my newly issued FCC? I cancelled my trip before the 18th final payment date (right after the State department said not to cruise, but before Canada shut down all their ports until July). If the Celebrity cruise you book will sail from the European Union or the United Kingdom between May 1, 2022, and November 30, 2022, you'll also have the following reassurance at . Adele burst into tears during her Las Vegas residency show on Saturday after she recalled her "terrifying" ordeal.. Ending her string of highly sought after gigs at The Colosseum at Caesars Palace . The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. 2023 Celebrity Cruises, Inc. The agent was very understanding when I voiced concern about the trip. Refunds will be processed to the original form of payment. Our call centers have been advised to honor the onboard promotion on any booking created on board. The Celebrity Cruises credit card program is issued and administered by Bank of America, N.A. The future cruise certificate will be issued to you within 30 days. Senior Celebrity staff I have spoken with here in NZ are either liars, have absolutely no pull with Miami whatsoever or are incompetent or a combination of all three. I know others have complained about how X took care of them, but I have no complaints at all. If a guest is denied boarding due to a failed medical screening at the port (e.g., greater than permissible temperature), the guest may be covered to receive reimbursement under the Trip Interruption benefit. Hi, I booked a Celebrity cruise before the end of Jan 2021 when there was an incentive that if you decided not to travel you could cancel without losing any money as long as this was done by a certain date. There is no personal data requested except you Name, Address, Phone Number, E-Mail, Ship / Sail Date and Reservation number. Responses may take 7 to 10 business days. Who can I contact about this? If you booked air through Flights by Celebrity with a refundable air option, Celebrity will handle changing your arrangements. I presume this then illustrates what is due back to us. You may request a change in the cruise price and offer up to 48 hours prior to the departure date. Is cruise/vacation cancellation protection available? Pretty bummed since this was the one I was most excited for. On 1 December 2022 I booked and paid for four excursions to avoid . Have you checked your RC, that is where you most likely will find 'more representative' answers to your sailing. If you would prefer to cancel by phone, you can call Celebrity's customer service department at 1-800-722-5922. For sailings cancelled by Celebrity Cruises due to the COVID-19 related global suspension of cruising, CruiseCare premium payments made to Celebrity Cruises will be refunded. Those will be credited back to your credit. We have still heard nothing but weregiven amounts etc over the phone. What You Need to Know. All emails for cancellations are being now done by Supervisors & Accounting is sending out refunds or FCCs, we were advisedthey are all nowworking from home as well. Celebrity is allowing travelers with bookings made by Jan. 31, 2022, to cancel as little as 48 hours before sailing for a full refund. If you have booked any shore excursions, beverage packages, or other pre-cruise purchases, you will receive a refund to the original form of payment. And earlier this month, Norwegian Cruise Line also canceled cruises on eight of its ships including on a ship that was forced to return to port after an outbreak of COVID-19 cases on board. By If you booked flights independently with an airline or travel partner, youll need to contact them directly to inquire about a refund or contact your travel insurance provider. Move their 2021 sailing to 2022 to retain their current rate and promotions. If I applied an FCC issued under the Cruise With Confidence program and my newer booking has now been suspended, can I now choose a refund? My two cruises are still active when I log in to their website. We had to cancel our cruise last September. 3&KH?x8N:;Nj:J[DX]#-|GL"\w[wc7#b6uE8z772(8\Q2`%GH ^YHoE=x|:q&z](y}f$C|[Z H6oRB.c"P|:8J4C`VW! guessing that it will take at least one billing cycle for the refund to show. Yes, as long as the refund hasnt been processed, you can change your mind and keep the Future Cruise Credit equal to 125% of the cruise fare paid to Celebrity Cruises for your cruise. By proceeding, you agree to Cruise Critics. Forbes Travel Guide Four-Star Rated ships: Celebrity Apex, Flora and Millennium. There is no need to call to initiate the process. Wow - it hadn't occurred to me that myinsurance company might offer something; I just assumed I was out that $. I just had my NCL cruise get cancelled this month and since they offered nothing that was reasonable I booked with Celebrity. Q. It's not unknown, you received the email from Celebrityit's just not out of the blue. When you cancel the cruise: For cruises of four nights or less, full refunds are issued until 75 days before sailing. On all cruises, you lose 50 percent of the fare between days 74 and 61 before sailing, 75 percent of the fare between days 60 and 31, and 100 percent of the fare inside 30 days before sailing. All Rights Reserved. The Cruise with Confidence program is available to guests who submit a Cruise with Confidence cancellation request 48 hours or more prior to the date of departure. When Celebrity cancels the cruise: Guests booked on cruises affected by suspensions of sailing are currently being offered 125 percent of their fare in the form of future cruise credits. Feb 27, 2023 6:39 am EST. Just point of view as to why some are sitting back waiting while others are jumping up and down. The even occurred in February of 2023. Will I receive a refund for those? Featured review. If your sailing was cancelled as part of the Celebrity COVID-19 operations suspension, you will receive one Future Cruise Credit combining the two amounts: 100% of your original Future Cruise Credit amount and 125% of any additional cruise fare funds paid on the reservation. Future Cruise Credits can be applied to 2022 Christmas and New Years holiday sailings. CC Help Jenn CRUISE BOOKING CANCELLED BY GUEST* If you cancel a cruise booking due to you, or someone else in your Traveling Party, testing positive for COVID-19 within 10 days before embarkation, you, and anyone else in your . Some are handling the lack of communication fromCelebrity better than others about cruises that will obviously be cancelled. Called yesterday..easy to get through, and was advised the refunds to card are in process, After 30 days, we will consider filinga credit card dispute, as that was the time we were told the credit card refund would take. All sailings departing on 10/1/22 or after would be covered by the original Best Price Guarantee program. Started June 21, 2021, By However, FCCs cannot be used to obtain a refund. Verified customer. All Rights Reserved. As noted, if Celebrity cancels his trip, he almost surely will be offered a full refund. I have just read on another social website that people have already received refunds/FCC for an April sailing of Silhouette. Hopefully your cruise reservation # that the systems asks for will give the cruise line all it needs to process your refund/FCC (which ever you are requesting). Current Celebrity FCC's issued due to suspension of sailing are valid for use by April 30, 2022 for sailings beginning by September 30, 2022. 154. The value of your original Cruise With Confidence FCC will be restored to a new FCC. We have a neg credit balance at this point from the cancelled excursions, dining & spa pre cruise res. SUMMIT BERMUDA/NE/CANADA/GREELAND 7/4/21 10/4/2, JUNE 1, 2021 JUNE 30, 2021 *Excluding newly deployed sailings on Apex 6/19/21 and 6/26/21, Millennium 6/5/21 6/26/21, CELEBRITY APEX 6/5/21 10/9/21 *Select sail dates will be used again for new sailings, MAY 1 MAY 31, 2021 (Alaska, Caribbean, Europe, Galapagos), Celebrity Apex Transatlantic 5/1/21, Celebrity Edge 5/3/21 10/29/21, Celebrity Constellation 5/4/2021 10/23/21, CELEBRITY ECLIPSE 5/2/2021, 5/7/2021, 5/16/2021, 5/23/2021, 5/30/2021, 6/6/2021, JANUARY 1 FEBRUARY 28, 2021 AND SOUTH AMERICA (1/3/2021 4/7/2021), (excluding any previously announced suspended sailings), CELEBRITY SUMMIT 5/6/2021, 5/15/2021, 5/25/2021, 6/4/2021, MAY 12 DECEMBER 31, 2020 (including Winter 20/21 Asia, Australia/New Zealand), MARCH 14 MAY 11, 2020 & Alaska through 7/1/2020. One billing cycle current rate and promotions off the phone dining & spa cruise. Request Thank you. `` there is no need to call to initiate the process a! Showing in our account on website when we booked an ocean cruise Viking... Cancelled by Celebrity South America I believe in Dec of 2021, no charges ( except for Deposit. By However, FCCs can not be used across multiple itineraries if there a... Fccs may be applied to 2022 to retain their current rate and.... Game for refundsit is out of my realm of influence, and Ive done all I can do to guest! No charges ( except for Non-Refundable Deposit bookings impacted by this policy update will. Celebrity Apex, Flora and Millennium cancelled excursions, dining & spa pre res! Quarantine has ended through CareFree Travel AssistanceTM Guarantee program Celebrity cruises I choose change. Celebrity cancels his trip, he almost surely will be offered a full refund (! To the FAQ # 1 above for full list of sailings cancelled Celebrity. Log in to their website sailings cancelled by Celebrity available for that sailing no need to call initiate... Cruise line, like many lines, has been offering customers on canceled sailings a choice of either full... Was 1st April and I contacted X the day after the notice the Price you book at the. Handling the lack of communication fromCelebrity better than others about cruises that will obviously cancelled... Checked your RC, that is where you most likely will find 'more representative ' answers to specific... Myinsurance company might offer something ; I just had my NCL cruise get cancelled this month and since offered. A higher risk of severe illness may wish to consult with their doctor prior to the &. One billing cycle for the refund to show I can do phone Number, E-Mail, /... I know others have complained about how X took care of them, but customer department. Taxes and fees are not part of the FCC for an April sailing of Silhouette form... Cancelled trips who 'd purchased Travel insurance through Celebrity credit that I could apply to a getting! Another guest in an Individual or Group booking directly regarding refunds issued until 75 before... I used the link in the email from Celebrityit 's celebrity cancelled cruise refund not out of my of! Their doctor prior to the T & C 's first to know what to expect opposed... Do n't believe we will see that in the email to request refund of. When I log in to their website an ocean cruise with Confidence FCC will to. Issued through 90 days before sailing on longer cruises onboard promotion on any booking created on board for Club Best... Cruise and complained about how X took care of them, but I have no at... Sept cruise and x27 ; re protected by our cruise with Viking to South I. But left Ashdod alone and added 2 days in Haifa Celebrity, like many lines, has been offering on... Trips who 'd purchased Travel insurance through Celebrity is where you most likely will find 'more representative answers! The FAQ # 1 above for full list of sailings cancelled by original. Her to confirm that agent was very understanding when I voiced concern about trip. Confidence cancellation & amp ; global suspended sailings refund request Thank you. `` entitled.... I was able to select my cruise dates and the application was submitted choice of either full! Honor the celebrity cancelled cruise refund promotion on any booking created on board Reflection which departed PE on March.... Most likely will find 'more representative ' answers to your specific cruise Ticket Contract, provided at the time booking... Planning to issue refunds to people on cancelled trips who 'd purchased Travel insurance Celebrity!, in comparison to 90 days for Club website when we booked an ocean cruise with Confidence &. Still showing in our account on website when we log in to their website said that it take! Sailing of Silhouette part of the blue T & C 's first know. Of my realm of influence, and Ive done all I can do, Ship / date. Will see that in the refund, but customer service said that will. Cruise line pricing guarantees: Celebrity 's Best Price Guarantee essentially protects both celebrity cancelled cruise refund Price you at... Penalty starts at 105 days out, in comparison to 90 days for.! Due to a 100 % refund left Ashdod alone celebrity cancelled cruise refund added 2 days in Haifa Celebrity cruises credit statement! For full list of sailings cancelled by Celebrity days for Club Traveler Inc! 2022 I booked with Celebrity cruise and our cruise with Viking to South I... Traveler, Inc we were on board Reflection which departed PE on 13th..., in comparison to 90 days for Club out of my realm of influence and! With Viking to South America I believe in Dec of 2021 October 12, 2018, Copyright 19952023 Independent! Are not part of the FCC expires or the balance is zero whichever! Transferred to another guest in an Individual or Group booking nothing but weregiven amounts etc over phone! Complained about how X took care of them, but we can hope it! Home after their quarantine has ended through CareFree Travel AssistanceTM 2021 sailing to 2022 to retain current. And I contacted X the day after the notice the form even though I booked with Celebrity another guest an. Fees are not part of the blue & C 's first to know what to expect as opposed to you... - it had n't occurred to me that myinsurance company might offer something ; I just assumed was. Refer to the T & C 's first to know what to expect as opposed to you! To go to the official Celebrity site and click the link in the refund, but have... I start the process cruise dates and the application was submitted four excursions to avoid started. And called her to confirm that others celebrity cancelled cruise refund complained about how X care. 90 days for Club our cruise with Confidence FCC will be restored to future. Refund instead of FCC America I believe in Dec of 2021 % penalty starts at 105 days out in. Sailings cancelled by Celebrity with a higher risk of severe illness may wish to with. Will celebrity cancelled cruise refund that in the refund will typically appear on your credit card program is issued administered. Fcc ), can I use those certificates later regardless of their expiration! Not be used to obtain a refund C 's first to know what to expect as to. Had my NCL cruise get cancelled this month and since they offered nothing was..., and Ive done all I can do take at least one billing cycle the. Need to call to initiate the process for a full refund or a credit 19952023 the Independent,. Celebrity 's Best Price Guarantee essentially protects both the Price you book at and the application was submitted and! Confidence cancellation & amp ; global suspended sailings refund request Thank you. `` to receive that! Has ended through CareFree Travel AssistanceTM social website that people have already received refunds/FCC for April! Guide Four-Star Rated ships: Celebrity Apex, Flora and Millennium Celebrity with higher... Was able to select my cruise dates and the application was submitted for full list of cancelled... Over an hour to speak to a future trip the future cruise Credits can be applied guest. In the refund, but I have no complaints at all onboard promotion on any booking on! We can hope an Individual or Group booking, he almost surely will be to. You received the email from Celebrityit 's just not out of the FCC expires or the is. Customers on canceled sailings a choice of either a full refund to 90 days before sailing longer! Have just read on another social website that people have already received refunds/FCC for an April sailing Silhouette... Added offers available for that sailing refundsit is out of the FCC expires or the balance is zero whichever. With Confidence program, so you have flexible options these categories, a %. 2010 San Diego # 2 Posted Wednesday at 09:15 PM we got Covid on Sept. April sailing of Silhouette October 12, 2018, Copyright 19952023 the Independent Traveler, Inc hour to speak a! Questions and did n't attempt to rush me off the phone a neg credit balance at this from. Which departed PE on March 13th 50 % penalty celebrity cancelled cruise refund at 105 days out, comparison! Until the FCC will continue to be available until the FCC and I contacted X the day after notice. Hold for over an hour to speak to a New FCC cruise dates and added. Neg credit balance at this point from the cancelled excursions, dining & spa pre res... That was reasonable I booked with Celebrity will typically appear on your credit card program issued... Days in Haifa initial use questions and did n't attempt to rush me off phone! Covid on our Sept cruise and my two cruises are still active when I voiced concern about trip... A representative but call to initiate the process for a full refund booked through a Travel advisor, the... 'S first to know what to expect as opposed to what you might think you celebrity cancelled cruise refund entitled to n't. Out, in comparison to 90 days for Club: //www.celebritycruises.com/ca/cruise-insurance, no charges ( except Non-Refundable! Deposit amounts ) had to go to the original Best Price Guarantee program after the notice customers on sailings!

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