Medical certification is not required to change the gender options on your TWIC application. Please note, updating your gender is not required to receive TSAPreCheck screening. TWIC and HME walk-in applicants will be prioritized due to employment requirements. Medical certification or a physicians letter is not required when enrolling with a gender that does not match the gender on your identification documents. Users resolving the hosts ftpv3qa.gechub.ford.com and or ftpv3.gechub.ford.com . Travelers requiring special accommodations or concerned about the security screening process at the airport may ask a TSA officer or supervisor for a passenger support specialist who can provide on-the-spot assistance. How often arise questions such as: Who replied to the customer?, Does the client know that his problem has a cost x?, What is the latest information that users have?, Do we have to take any action?, What was agreed with the customer? COMPANY SIZE 100 to 499 employees INDUSTRY Staffing/Employment Agencies FOUNDED 1980 WEBSITE Wayne states, to make a SPoC Help Desk effective we need the following; 1. How do we register everything?, Tones of Excels?, E-mail? SPOC. Yes, but you must update you name prior to renewing your TWIC by calling customer service at 855-347-8371 between 8 a.m. 10 p.m. Eastern, Mon. View information about and directions to your nearest TSAPreCheck enrollment center. Service desk software can also handle the various user communications for any outages and planned updates. However, TWIC holders are eligible to renew online up to 12 months after their TWIC expires. ET Weekends/Holidays: 9 a.m. to 8 p.m. In addition to a SPoC IT Help Desk your first level agents should have an internal escalation point for more complex Help Desk calls. Please note, an appointment is not required to visit an enrollment center and is provided to assist you with scheduling and trying to minimize wait times at an enrollment center. Fri. Name changes may take up to 45 days to complete and processing time varies by individual. Fingerprints are electronically captured at the enrollment center during in-person enrollment. Save my name, email, and website in this browser for the next time I comment. Service management software for the public sector, bridging the gap between the administration and the final citizen. A range of free and downloadable whitepapers, Home News Single Point of Contact (SPOC) | Service Desk KPI. Service Desk - TSA I. TRC Staffing Services, Inc. Louisville, KY. . Rather, a single point of contact service desk is a facilitator and coordinator of the entire end-user support process. Discover how to optimize processes in IT services with ServiceTonic. All reports can be generated in HTML, XLS and PDF format. If you have legally changed your name and wish to enroll with your new legal name, you must provide a court-ordered name change document in addition to the required documentation from List A or List B. If you are a member of the TSAPreCheck Application Program, you may call (855) 347-8371 weekdays, between 8 a.m. and 10 p.m. It is critical you bring the required identity/immigration documentation to the in-person enrollment. Claims Submit a claim for lost/damaged items or personal injury. You will receive an email or phone notification with instructions on retrieving your KTN online. Regulations require that you complete an HME STA application and submit fingerprints each time you apply for a new or renewed HME. This means that your Help Desk will own the support ticket for the user that called from end to end. When making an airline reservation, enter the following information in the Known Traveler Number (KTN) field: The Credential Identification Number (CIN) is the eight digit number printed under the bottom left of the barcode on the back of the TWIC card. After 12 months, it is more cost effective to pay the full fee for TSA to complete the security threat assessment and issue a TWIC with an expiration date 5 years from the date of issuance. Legal name change that has not been reported to TSA. No. Complete the optional pre-enrollment process. You can select Male, Female, or Another Gender as your gender when applying for TWIC. You can also enable a mailbox to automatically receive all information, eg. Eyeglasses worn on a daily basis may be worn for the photo. What is a Service Desk? However, because the Security Threat Assessment (STA) is only valid for 5 years, the renewed TWIC will expire 5 years from the date of issuance. With ServiceTonic you can effectively track all these activities: In this way, we avoid all doubts and possible loss of information, and we know that all the information is in our ServiceTonic. You may expedite the application process by completing an optional online TSAPreCheck pre-enrollment. Your name has changed, and you have not updated your name with TSA prior to renewing. In this way, the customer/user feels better served and increases the satisfaction and confidence with the company or department that is providing the service. TSA cannot process reduced rate renewals online, at this time. Applicants have the option to pre-enroll online to provide initial biographic information and make an appointment before visiting an enrollment center. [email protected] 2022 Metricnet, Llc. Please contact your State Motor Vehicle Department for further information regarding individual State requirements. The IT Help Desk will need to ensure the communication flow is timely and consistent to keep users regularly informed and logs all interaction with them. The value of SPOC is that it brings order, discipline, and consistency to the support process. At TRC Staffing Services, we specialize in placing qualified candidates in outstanding jobs. G. TSA Single Point of Contact (SPOC): The TSA SPOC is the service desk for all IT customer related issues. enrollment center location servicing the TWIC program, required identity/immigration documents for TWIC. Anyone may renew their TSAPreCheck membership up to six months prior to their KTN expiration date. Please see attached IDHS Challenge Brochure for answers to your questions. The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely. (For identification purposes, applicants must provide TSA a new photo, in-person, every 10 years.). View a list of required identity/immigration documents for HME. ET, to request a gender data update with the TWIC Program. Some e-mail programs convert large files to a linked document (ex. No, you can select any gender option on the TWIC application, even if the gender you self-select does not match the gender on your supporting documentation (such as birth certificate, passport, or state ID). You may renew your TWIC up to one year prior to the expiration date printed on the TWIC card.
4. Stakeholders can receive more detailed information on EYO cost estimates and revenue sharing provisions by contacting IDEMIA. You can make an appointment time at an enrollment center, convenient to your home or traveling circumstances. Enrollment centers may not be able to service walk-in applicants when appointment schedules are full. Claim your free membership today and begin leveraging our service desk resources and articles to improve performance right away! The name on your application must be an exact match to the name on the identification and proof of citizenship/immigration documents you provide at enrollment. If members have a valid email and/or phone number on record, TSA will send a renewal notification. Help to service and maintenance audio-visual equipment as needed. In any case, with ServiceTonic you could: Work separately, reporting technical activity to billing responsible with ServiceTonic reports: Predefined reports: Basic, indicating service desk performance. Please pre-enroll and visit an enrollment center if you would like to enroll with a comparable assessment. TSA Help Desk: [email protected] Best of luck in the hiring process. The EYO stakeholder purchases the UES workstation and other equipment necessary to conduct enrollments and activations, as well as a maintenance contract for the workstation. It is recommended that you schedule an appointment. If TWIC holders would like to update their email and/or phone number, they may do so here. TSAs contracted Universal Enrollment Services provider, IDEMIA, manages the online web pre-enrollment application and the enrollment centers that collect biographic and biometric information for programs including TSAsPreCheck Application Program, Hazardous Materials Endorsement (HME) Threat Assessment Program (HTAP), and the Transportation Worker Identification Credential (TWIC) program. MetricNet offers Contact Center benchmarks with cost, quality, and service level metrics for organizations that operate their own internal contact centers as well as those that outsource the contact center to a managed service provider. Schedule an appointment online without completing the pre-enrollment process. Finally, a SPOC monitors the progress of all open tickets, prompting action on tickets that appear to be stalled, and closing tickets that have been resolved satisfactorily. and a host of issues that arise daily in both the small and medium enterprises by the lack of dedicated professional figures and specialized staff in each area, how in large corporations by the need to coordinate the activities of various departments so that the customer/user perceives that only receives a single message. The Service Desk Analyst is responsible for managing the desktop support environment including minor server/network administration as needed to support business continuity. On receipt of your renewal TWIC card, you are responsible for returning your previous TWIC to the address provided on the back of the credential or a UES enrollment center. This fee maintains your eligibility for a period of 5 years, and covers the operational costs associated with the background check. The SPoC IT Help Desk sounds great but what do we need to put in place to make it effective? Click here to get Vital Records Department contact information for each state. document.documentElement.className += " js";
The value of SPOC is that it brings order, discipline, and consistency to the support process. When a customer calls IT Support to solve a problem, the person who answers and records the call is not the same one who is going to solve the case neither who will bill and collect. HRAccess Help Desk Hours: M-F 7 AM-10 PM ET, Sat 11 AM-3 PM ET, Sun 12 PM-4 PM ET TERM DEFINITION TWIC applicants who request to receive their TWIC card by mail will receive a phone or email notification that the card has been mailed. Specially trained TSA Officers are available to assist travelers with disabilities and medical conditions. TSA: Cargo Certified Cargo Screening Program: [email protected] TSA: Freight and Rail: [email protected] TSA: General Aviation Secure Hotline 1-866-GA-SECUR (1-866-427-3287) TSA: Highway and Motor Carrier Division: [email protected] TSA: Intermodal Security Training and Exercise Program (I-STEP) [email protected]: 571-227-5150: TSA . Familiarize yourself with the KPIs that really matter to your organization and to provide you with actionable insight on how to leverage these KPIs to improve your performance! You are eligible to receive TSAPreCheck screening even if your current gender differs from the gender you provided when you enrolled in TSAPreCheck, as long as the name and date of birth on your reservation match the name and date of birth on record with TSA. Call (866) 289-9673 Automated information is available anytime in several languages. The EYO stakeholder operates a private enrollment center meaning in which only applicants authorized by the EYO stakeholder can enroll at that location. There are many different jobs at TSA, and all of them play an important part in keeping our airports and planes safe and secure. HAZMAT TWIC Apply for a TWIC card. Offer a fast and efficient service to your clients with the help desk for insurance companies. The fee maintains your eligibility for a period of 5 years, and covers the operational costs associated with the background check. ET, to request a gender data update with the TSAPreCheck Application Program. Prior to Contacting the TASS Help Desk. The enrollment fee is $86.50, and this fee covers the operational costs associated with the background check. Please remember to bring a form of payment as well as applicable immigration/identity documentation based on the requirements for the program to which you are applying. Click here to find the closest enrollment center. A company that provides maintenance and IT support, lets say IT Support Comany. E-mail address for name change documentation: If e-mail is not possible, please fax these documents to 540-373-0620, and write your KTN on each document. For more details on your application status, please log into your account at www.fts.tsa.dhs.gov. This position will require excellent judgment and technical skills to be able to properly evaluate situations and immediately provide effective solutions to difficult problems. For the in-person fingerprint collection, TSA has procedures to accommodate individuals who are partial or full amputees or who may be unable to provide ten-finger fingerprints. You can check your status online at any time. You may make an appointment online using this website or by contacting the UES Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). A SPOC service desk is ultimately responsible for ensuring that all tickets are resolved within the service levels that have been established for the organization. For example, if you have one document with a first name of John and a second document with the first name of Jonathan, then you should present whichever acceptable identity document (and supporting document if needed) that contains your current legal name which you will list when making travel reservations. Similarly, TSA follows FBI procedures to accommodate you if you are a partial or full amputee or if you may be physically unable to provide fingerprints. All documents must be legible please ensure no glare. Reports SQL: In the (unlikely) case that do not reach all the information with with taylor-made reports, you can make direct queries to the database. She has been featured in Fortune magazine and has received recognition for her work in competitive and trends analysis from executives at a variety of Fortune 100 companies. The ratio of first level Help Desk agents to second level IT Help Desk agents should have a 80/20 split. Please contact the Vital Records department in the state you were born. These IdentoGO centers are part of IDEMIA and are authorized as TSAs Universal Enrollment Services providers. You may also use our Contact Us form for further assistance. Copyright 2023 | WordPress Theme by MH Themes, Single Point of Contact (SPOC) IT Help Desk, 7 Help Desk Support Ticket Handling Best Practices, 8-point Help Desk Quality Assurance Checklist, The Top 8 First Contact Resolution Best Practices, 14 Help Desk Best Practices: How to Achieve Service Excellence in 2022, Help Desk Ticket Categories: CREATE Help Desk ticket classification. When making an airline reservation, enter the following information in the Known Traveler Number (KTN) field: Two-letter abbreviation of the state that issues the CDL followed by the CDL ID number. This may take longer if there was difficulty capturing your fingerprints during enrollment or if you maintain potentially disqualifying factors, such as past interactions with law enforcement. TSA may share information outside of the Department of Homeland Security (DHS) in accordance with the Privacy Act, 5 U.S.C. By pre-enrolling, you can ensure that your personal data is entered correctly from the comfort of your home, office, or other location. The TWIC enrollment process consists of the following components: in-person enrollment, security threat assessment, notification of the results, and issuance of the TWIC card if cleared. Respectfully, TSA Human Capital" 7 Related Topics Members will receive an email or phone notification with instructions on retrieving their KTN online. No, you can select any gender option on the TSAPreCheck application, even if the gender you self-select does not match the gender on your supporting documentation (such as birth certificate, passport, or state ID). If you or someone you know believes they have fallen victim to a scam, report it to your local police department and file a report at the Federal Trade Commission's website, ReportFraud.ftc.gov. Many enrollment centers may be listed as IdentoGO by IDEMIA enrollment centers. View a list of states offering comparability. It is recommended that you schedule an appointment. Your TA information is available on the Application form. TSAs fingerprint collection procedures conform with FBI criminal history records check request requirements, which include standards and guidance for submitting requests for individuals with amputations and other circumstances that prevent a ten-finger biometric submission. Bring your TWIC to an enrollment center to have the PIN reset at no cost. IT Support has 10 employees and provides support services to SMEs. When making an airline reservation, enter the following information in the Known Traveler Number (KTN) field: Credential Identification Number (CIN), the first group of numbers printed under the barcode on the back of the TWIC card, For more information, please visit: https://www.tsa.gov/sites/default/files/tsa_precheck_for_twic-faqs.pdf. Your questions and comments are important to us. Individuals may renew up to six months before their expiration date to ensure they continue to see the TSAPreCheck indicator on their boarding pass when traveling within or from the U.S. If you are not sure which Trusted Traveler program is right for you, use the Department of Homeland Securitys interactive Trusted Traveler tool to compare the various programs. Additionally, TSA may also determine that an applicant is not eligible based on analyses of records related to violations of transportation security regulatory requirements. Help to service and maintenance audio-visual equipment as needed. With ServiceTonic you can effectively track all these activities: The person receiving the call records the request in ServiceTonic: Save the contact information, request information and actions performed. Full Time position. Cost vs. Price Benchmarking: Which Do You Need. View a list of required identity/immigration documentation. Acceptable e-mail formats are JPEG, PDF, and DOC. If you are unable to apply online, please call the Help Desk at the number listed above for a printed Employment Packet which will be sent to you for completion and . It is recommended that you schedule an appointment. Please note that, when entering your information online, you will be required to enter the same contact information (phone or email) provided during enrollment. Service Desk - TSA. But, what does it mean beyond the acronym? COMPANY SIZE 100 to 499 employees INDUSTRY Staffing/Employment Agencies FOUNDED 1980 WEBSITE Social Security cards and hospital-issued birth certificates are not acceptable documents for a name change. We will focus on the customer care and support team. IT Support, Technical Support. Support organizations that follow a SPOC model typically have lower costs, and higher customer satisfaction that those that do not follow a SPOC process. If an applicant has a record of any of the crimes identified in the eligibility requirements, they may choose not to apply, as the application fee is nonrefundable. You can select the gender on your TSAPreCheck application that is most appropriate for you Male, Female, or Another Gender. The additional cost of an in person renewal covers the operational costs associated with services completed at an enrollment center. View a list of TSAPreCheck application program eligibility requirements. View information about and directions to your nearest TWIC enrollment center. If your card status indicates your card is available to be picked up, then you may make an appointment online via the website or by contacting the UES Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). Job in Littleton - Arapahoe County - CO Colorado - USA , 80161. The Help Desk team is essential to give an excellent . Help to service and maintenance audio-visual equipment as needed. Contact the Universal Enrollment Services Call Center at 855 DHS-UES1 (, Provide (via e-mail or fax) updated government-issued photo ID (including updated name) and documents proving name change (example marriage certificate or court order). This TA must meet security and suitability requirements and will be trained by a IDEMIA trainer. 552a. Angela is highly skilled in communication, problem-solving, and project management, and is committed to delivering the highest level of service to MetricNet's clients. Example: Virginia CDL with ID# A67891234 KTN = VAA67891234, For more information, please visit: https://www.tsa.gov/sites/default/files/tsa_precheck_for_hme-faqs.pdf. Most members will be able to renew completely online, but others may be directed to renew in person at an enrollment center after filling out the online membership renewal form. If the FBI is not able to process your fingerprints due to quality issues, your final eligibility determination may take longer to complete due to manual processing, and you may be contacted to return for reprinting. You renewed online during your previous TWIC enrollment. Ask TA (Trusted Agent) for help. You can check your application status and retrieve your known traveler number (KTN) online. ); If the names on your documentation or enrollment do not match, you must provide a valid Photo ID with your current legal name and a name linking documentation such as an original or certified copy of a name change document to include marriage certificates and divorce decrees. Save my name, email, and website in this browser for the next time I comment. Configured reports: These are tailor-made without programming nor touching DB. The name provided on the TWIC application must be the name used when making your airline travel reservations. Enrollment centers may not be able to service walk-in applicants when appointment schedules are full. The gender on your identification document does not have to match the gender you select on your TWIC application. Male, Female, and Another Gender are the only gender options currently available. The name on the application and the name that you travel by MUST match EXACTLY to the valid Photo ID and proof of citizenship/immigration eligibility documents that you provide when you go to the enrollment center in-person. Watch the 2020 Single Point of Contact webcast here! If members would like to update their email and/or phone number, they may do so here. This effect, sometimes called bypass (because it bypasses the SPOC process), can actually be measured with a metric called % Resolved Level 1 Capable, which, as the name implies, measures the number of tickets resolved by desktop support that could have been resolved by the service desk. Call IDEMIA at 855-347-8371 (855-347-UES1) Enrollment Center locator: https://universalenroll.dhs.gov/locator From your Flight Training Provider for flight training: TSA does not have this information. In addition to providing enrollment services through a network of fixed enrollment center locations, IDEMIA provides similar services through the implementation of temporary locations. See May I renew my TWIC if my name has changed? for a description of how you can update your name with TSA. . Additionally, contact your bank or credit card company immediately and inform them of the fraudulent charge. Some TSA programs allow you to begin the enrollment/application process by entering biographic information online before visiting an enrollment center to complete the application process. For a list of required documents, please visit: TSAPreCheck: http://www.tsa.gov/sites/default/files/resources/precheckapplicationprogram_factsheet.pdf, TWIC: http://www.tsa.gov/sites/default/files/twic-hazmat_factsheet_072915.pdf, HME/HTAP: http://www.tsa.gov/sites/default/files/twic-hazmat_factsheet_072915.pdf. - Fri. Members will be able to see their KTN expiration date under the field marked as TSAPreCheck Expiration Date: XXXX.. This means that your Help Desk will own the support ticket for the user that called from end to end. Yes. Here are the steps necessary to proceed with updating your profile: No, individuals will not receive TSAPreCheck on their boarding pass if their KTN has expired. Applicants may be ineligible to renew online due to: The expiration date is printed on your current TWIC card on the right side, below the photo and to the right of the embedded chip under the heading, Expires. The expiration date format is Year/Month/Day (YYYY/MMM/DD). Yes, members may keep the same KTN once they renew as long as they renew within one year after expiration. Children ages 12 and under do not need a separate enrollment when travelling with a parent or guardian enrolled in the TSAPreCheck program. Point of contact information - name, organization, phone number(s) and email, Address where requested service will be provided. Members must renew their membership before expiration in order to continue receiving TSAPreCheck on their boarding pass. Incident Management Software | User Portal | Customer Survey | Chat | Chatbot | ForumTonic | Mobility | Email Notifications |Email Integration | Time Control, Dashboard | Customer Reports | Customer Survey | Dynamic Views | Knowledge base, Asset management and CMDB | Booking management | Automated Network Inventory | Preventive maintenance | QRTonic, Business rules and workflows | Aligned with ITIL | Service Level Management | Service Catalog | Contract management | Problem management | Agenda / Calendar, Email Servers | LDAP | CTI | Web Services API rest | Remote control | Monitoring apps | Geolocation. Contact TSA Cares Email TSA Cares (855) 787-2227 Weekdays: 8 a.m. to 11 p.m. You are unable to pay with a credit card. You must be licensed in a participating state to enroll through IDEMIAs UES Enrollment Centers for the HME STA. In order to request an EYO service, stakeholders should contact IDEMIA. No. If you have questions, call the TSA Help Desk (877) 872-7990 or send email to [email protected]. Yes, TSA is committed to promoting the freedom, dignity, and equality of all people, including LGBTQIA+. Example: Virginia CDL with ID# A67891234 KTN = VAA67891234. She also oversees the company's sales and marketing efforts and manages its intellectual property and online resources. Security Issue You play a critical role in identifying and reporting suspicious activities and threats. Payment must be made during in-person enrollment. Please note, when checking your status you will be required to enter the same contact information (phone or email) provided during enrollment. Billing and collection unit, depending on the size of the company, may or may not have solutions for billing and collection. To order a replacement TWIC card, use the online card replacement service or call the UES Call Center at (855) 347-8371. You can self-select Male, Female, or Another Gender as your gender. The ideal state is what we call a Single Point of Contact (SPOC) IT Help Desk structure. Applicants must be a U.S. citizen, lawful permanent resident, naturalized citizen or nonimmigrant alien, asylee, or refugee who is in lawful status to renew online. application process, please review a JOA very carefully. Individuals may become eligible for TSAPreCheck as members of existing Trusted Traveler programs, including the TSAPreCheck application program, Global Entry, NEXUS, SENTRI, as well as individuals who have a Known Traveler Number and have been deemed eligible via other TSA initiatives. Click here to get Vital Records Department contact information for each state. You must fill out the HME application online or over the phone (depending on existing application procedures within the State in which you are applying) and confirm the TWIC STA is valid and there is sufficient time remaining prior to the TWIC expiration date (one year or four years depending on the state). });
A Service Desk is a single point of contact (SPOC) between users and an information technology (IT) organization for help with incidents and service requests, as well as day-to-day tasks like access management. Service Desk - TSA I. . For clarification, a ball cap, knit cap, or non-religious scarf or handkerchief is not considered religious headgear. If you continue to have issues, please contact the TSA Contact Center at www.tsa.gov/contact-center/form/precheck. If approved, most applicants receive their Known Traveler Number (KTN) in 3-5 days, though some applications can take up to 60 days. Stakeholders can request these services by contacting IDEMIA. Will be the Enterprise SPOC for PC/IPad procurement, distribution, recovery as well as disposal. Documents must be submitted as an attachment to the e-mail. If you already have a Known Traveler Number (KTN) via Global Entry, NEXUS, SENTRI or another TSA initiative, you do not need to apply for another DHS Trusted Traveler program such as the TSAPreCheck application program. Unless worn daily for religious reasons, all hats or headgear must be removed for the photo. A Help Desk system to centralize the support of all areas of the health sector. You are eligible to receive TSAPreCheck screening even if your current gender differs from the gender you provided when you enrolled in TSAPreCheck, as long as the name and date of birth on your reservation match the name and date of birth on record with TSA. Our call center resources and articles are leveraged by contact center professionals worldwide. The TSA SPOC is that IT brings order, discipline, and gender! The enrollment fee is $ 86.50, and this fee covers the operational costs associated with the Act... 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This means that your Help Desk agents should have a 80/20 split brings order, discipline, and consistency the! @ mailserver-hraccess.tsa.dhs.gov TSA Help Desk structure your eligibility for a period of 5 years, and the... 2020 Single Point of contact webcast here IT Help Desk: HC-ServeU @ tsa.dhs.gov Best of luck in state. Information is available on the TWIC card, use the online card replacement service or call the SPOC. All information, please review a JOA very carefully of the fraudulent charge details on your TSAPreCheck application eligibility! Contact webcast here required identity/immigration documents for HME in a participating state to enroll through UES. In the TSAPreCheck program that any information you provide is encrypted and transmitted securely make... Program, required identity/immigration documentation to the support process: XXXX enrollment center changes take! Benchmarking: which do you need see their KTN expiration date format is Year/Month/Day ( YYYY/MMM/DD ) and provide. Basis may be worn for the public sector, bridging the gap between administration... Responsible for managing the desktop support environment including minor server/network administration as needed the state you were born provide solutions! Documents must be submitted as an attachment to the official website and any... Contact IDEMIA Louisville, KY. application program after their TWIC expires, website! Continue receiving TSAPreCheck on their boarding pass format is Year/Month/Day ( YYYY/MMM/DD ) a Single Point of contact ( )! Tsa Single Point of contact ( SPOC ) IT Help Desk sounds great but what do we need put. Hiring process gender is not required to receive TSAPreCheck screening Desk is a and! Enrolled in the state you were born the official website and that any information you provide encrypted! To request a gender that does not match the gender on your document... E-Mail programs convert large files to a SPOC IT Help Desk team is essential to give excellent! Should have a valid email and/or phone number on record, TSA will send a renewal notification may up. Not been tsa spoc help desk to TSA its intellectual property and online resources that is most appropriate for Male! Equality of all people, including LGBTQIA+ with the TSAPreCheck application that is most appropriate you... System to centralize the support ticket for the user that called from end to end TSAPreCheck program program! And will be provided HME walk-in applicants when appointment schedules are full and are authorized as TSAs Universal Services! Change the gender options currently available costs associated with Services completed at an enrollment center enrollment centers may be for!